Sanbra – Privacy Policy

Everyone

• Your name, gender, email address, date of birth and phone number during registration.
• Government ID (Ghana Card) where required.
• Profile picture (where applicable).
• Messages, reports and ratings you send through the app.

Riders

• Pickup, stops and destination, saved places, trips, fares paid, discounts and coupons used.

Drivers

• Driver licence, car information and photos, roadworthy, car insurance (where applicable).
• Trips, earnings, commission, rewards and the Mobile Money number used for payouts.

Fleet partners and fleet contracts

• Partners: name, business name, phone, email, business address, cars and their documents, and the Mobile Money account used for payouts.
• For a Work & Pay or Employed driver contract: the driver’s and guarantor’s names, phone numbers, emails, home addresses, Ghana Card numbers, a face photo and photos of the front and back of the Ghana Card, the contract terms, and the payments recorded with their Mobile Money or bank references.
• A guarantor’s details are entered by the fleet partner. The guarantor receives a copy of the contract by email.

Collected automatically

• Location data (if enabled) – see section 2.
• Device and app information, such as app version and a notification ID used to send you alerts.
• Payment information from our payment processors, such as Mobile Money transaction results. We do not store your MoMo PIN.

• Riders: your location is used to set your pickup, find nearby drivers, show your trip and, if you use SOS or share your trip, to help you.
• Drivers: your location is collected while you are online, and continuously during a trip (including when the app is in the background), to match you with riders, show riders where you are and work out fares.
• The route of each trip is recorded. It is used for fares, receipts, safety and resolving complaints, and is shown as a map picture in trip history.
• Location is used to show busy areas (surge) to drivers. This uses counts of requests and drivers, not who they are.
• You can turn location off in your phone settings, but booking and driving won’t work without it.

• To create and manage your account and check driver documents.
• To match riders and drivers, work out fares and process payments and payouts.
• To keep people safe: SOS, trip sharing, ratings and investigating reports.
• To run fleet partnerships: assigning cars, contract records, payment receipts and reminders.
• To send you codes, trip alerts, receipts and (if you allow) promotions.
• To prevent fraud and misuse, and to improve our services.
• To meet legal obligations.

• Riders see the driver’s first name, photo, car, colour and plate, and live location during the trip.
• Drivers see the rider’s first name, pickup, stops and destination for the trip.
• People you share a trip with see your first name, the driver’s first name and photo, the car and plate, the route and the live location until the link stops working. They do not see phone numbers or fares.
• Fleet partners see the drivers on their cars: name, photo, phone, email, licence details, trips, fares and earnings. For riders on those trips they only see the first name and number of trips.
• Under a fleet contract, the partner, the driver and the guarantor see the contract and its payment records. Contract photos and Ghana Card images are only shown to the partner and Sanbra staff.
• Sanbra staff see what they need to support you, approve documents and keep the service safe.

We share only what is needed with trusted providers who work for us, such as:

• Hosting and storage (Microsoft Azure cloud servers).
• Maps, addresses and directions (Google Maps).
• Mobile Money payments and payouts (Hubtel).
• Push notifications (OneSignal), SMS and email delivery.
• Government or legal authorities, when the law requires it or to protect someone’s safety.

Some of these providers may process data outside Ghana; we use providers that protect it. We do not sell your personal information.

• SMS and email codes to sign in and to confirm actions (for example, accepting a car contract or verifying a payout number).
• Trip alerts and safety messages. These are always sent.
• Receipts and reminders, such as fleet contract payment receipts and payment due reminders.
• Promotions. You can turn these off in the app’s notification settings.

• Detailed GPS points of a trip: deleted after 90 days. A summary of the route is kept with the trip.
• Shared trip links: stop working shortly after the trip ends (at most 12 hours).
• SOS records: kept for 12 months.
• Trips, payments, payouts and fleet contracts with their payment records: kept while your account is active and afterwards for as long as needed for accounting, disputes and the law.
• When you delete your account, we remove or anonymise what we no longer need, and keep what the law or an open dispute requires.

We take reasonable steps to secure your data using encryption and access controls. Ghana Card images and contract documents are stored privately and are never public links. However, no system is 100% secure. You are responsible for keeping your account and OTP safe.

docGhana Ltd does not control the functionality of fingerprint, Touch ID or Face ID and does not have access to your Fingerprint(s) or Facial Recognition Information. You understand and agree that any Fingerprint/Face stored on this device can be used to Access your Account in Sanbra App. For more information on how Biometric Functionality works for your device, please refer to your device Manufacturer Support Resources.

• You can access or update your personal info anytime in the app.
• You may ask for a copy of your data, a correction, account deactivation/block or data removal.
• You can object to promotions at any time.
• Contact us at customerservice@docghana.com for any data-related concerns. If you are not satisfied, you can complain to the Data Protection Commission of Ghana.

Sanbra accounts are for people aged 18 and over. We don’t knowingly collect data from children.

Our web pages (such as shared trip pages and the Partner portal) use only the cookies needed to work, for example to keep a partner signed in. You can clear cookies in your browser settings.

We may update this policy from time to time. Significant changes will be notified via the app, and the date above changes. Continued use of Sanbra means you accept the latest version.

Have questions or feedback? Reach out to us via the app, call 027-88-36244 or email us at customerservice@docghana.com.