Sanbra – Terms of Use

Sanbra is a free app that connects riders with independent drivers, and drivers with fleet partners who provide cars. We’re a tech platform – not the transport provider. Drivers are not employees of docGhana Ltd.

• You must be 18+ to use Sanbra.
• Keep OTPs and SMS codes private – Sanbra staff will never ask for them. Only give a code to someone when the app or SMS tells you to (for example, a driver reading a car contract code to their fleet owner).
• Location access is needed to book, drive and share trips.

• Register with a valid phone number and email address.
• Log in using OTP or biometrics.
• Government issued ID (Ghana Card) may be required for some services.
• Your account is personal and non-transferable. Keep your details up to date.

• The app is free to download.
• You see the fare before you book. A quoted fare can be booked for a limited time; after that a new quote is shown.
• In busy areas with few drivers, a surge amount may be added. It is always shown in the fare before you book.
• Where available, riders may raise or lower their offer within the limits shown in the app. Discounted rides can’t be changed.
• Stops, a changed destination and waiting time after the free minutes can change the final fare. The app shows the rates before they apply.
• If a trip ends before the destination, the driver may recalculate the fare for the distance travelled. It is never more than the fare you booked.
• Pay with cash or mobile money options.
• Fraudulent payments may be blocked.

• Discounts on rides cannot be combined with other ongoing promotions.
• Discounts, coupons, credit and vouchers are not refundable or exchangeable for cash, for riders or drivers.
• For drivers, the discounted amount of completed trips is used as payment towards commission.
• Driver rewards (such as trip quests) are paid as shown in the app, by Mobile Money or as credit. Rewards obtained by fake trips or misuse are cancelled.
• Promotions may change or end at any time.

• In an emergency, use the SOS button in the app and call the emergency services. SOS alerts Sanbra and shares your trip and location with our team. Sanbra is not an emergency service.
• You can share a live link to your trip with people you trust. Anyone with the link can follow the trip until it stops working (shortly after the trip ends) or you stop sharing.
• Check the car, plate and driver match the app before getting in.
• Misuse of SOS or false reports may lead to your account being blocked.

• Where applicable, rating may be compulsory.
• You will be asked to rate a service on completion or delivery.
• Ratings are necessary to hold each other accountable. Be fair and honest.

• You need a valid driving licence and roadworthy certificate, and other documents (such as Ghana Card and insurance) where required. Sanbra approves documents before you can go online, and you must renew them before they expire.
• Your location is shared with Sanbra while you are online, and with the rider during a trip. The route of each trip is recorded for safety, fares and support.
• Sanbra charges a commission on completed trips, shown in the app, which you must pay on time.
• Never use your phone in a way that breaks road traffic rules. Your safety comes first.
• We may suspend or block accounts for unsafe driving, fraud, repeated cancellations or serious complaints.

• Fleet partners provide cars to Sanbra drivers and manage them in the Sanbra Partner portal. Partners are approved by Sanbra.
• A fleet car is given to a driver through a contract between the partner and the driver: Work & Pay (the driver buys the car over time) or Employed driver (the car stays the partner’s).
• The driver receives the contract by email and accepts it by reading the SMS code Sanbra sends them to the partner. Only give the code if you have read and accept the contract.
• Sanbra is not a party to these contracts and is not responsible for payments between partners and drivers. Sanbra keeps a record of the contract and of the payments the partner records.
• Payments under a contract are by Mobile Money or bank transfer only, with a reference. The driver gets a receipt by email for each payment recorded.
• Cars under a Sanbra contract must carry the official Sanbra livery for the length of the contract, and the driver must use the Sanbra Driver App as their only ride-hailing platform during it. Any GPS tracker fitted must stay fitted and working.
• On a fleet car, the driver can renew the roadworthy expiry and photos; the car details and insurance are managed by the partner. Changes are checked by Sanbra.
• Partners earn the agreed share of Sanbra’s commission on trips made in their cars, less Sanbra’s service fee, paid weekly by Mobile Money to their verified account.

• Content and offers may be provided by partners.
• We are not responsible for third-party content.
• Maps and directions are provided by third parties and may not always be accurate.

Your data is protected as described in our Privacy Policy. Biometric data is stored on your device, not on our servers.

• Don’t abuse the app, other users or break the law.
• Treat riders, drivers and partners respectfully. No discrimination, harassment or violence.
• Don’t use fake GPS, fake trips or other tricks to cheat fares, commission or rewards.
• You are responsible for actions on your account.

• You may delete your account. Some records (such as trips, payments and contracts) are kept as explained in the Privacy Policy.
• We may suspend or block accounts that are misused.

All app content, the Sanbra name, logo and livery belong to us or our partners. Do not copy or misuse our assets.

• We work to keep Sanbra available and safe, but we can’t promise it will always work without interruption.
• As far as the law allows, docGhana Ltd is not responsible for the acts of drivers, riders or fleet partners, or for losses caused by events outside our control.
• Nothing in these terms removes rights you have under Ghanaian law.

• Contact us via the app or call 027-88-36244.
• Problems with a fleet contract are first settled between the partner and the driver; Sanbra can share the records it holds.
• Legal matters follow Ghanaian law.

• Using Sanbra means you agree to these terms.
• We may update these terms as needed. Important changes are announced in the app, and the date above changes.